Book Vietnam Holiday | Vietnam Tours, Packages & Experiences

bookvietnamholiday.com takes the privacy of your personal information seriously. This Privacy Policy explains how we collect, use, disclose, store and protect information when you interact with our website, enquire, book travel services, or communicate with our team.

This policy also describes the choices and rights you may have under applicable laws.

In this policy, bookvietnamholiday.com (“we”, “us”, “our”) refers to the travel services brand operating via this website and its communication channels. We act as a controller/manager of personal data for the purposes described in this policy.

The types of information we collect depend on how you interact with us (enquiry, booking, support, marketing). This may include:

• Identity & Contact: name, phone number, email address, residential address (if required).
• Travel & Booking: travel dates, destination preferences, passenger details, passport details (where needed), special requests.
• Payment: transaction references and payment status. Card details are processed by secure third-party payment gateways (we do not store full card data).
• Technical: IP address, browser type, device info, pages visited, approximate location (from IP), cookies.
• Communication: messages, emails, WhatsApp chats, call notes, and enquiry form submissions.
• Sensitive / health info (optional): dietary, mobility or medical info only when necessary to safely arrange travel services and only if you choose to provide it.

• Directly from you: enquiry forms, booking forms, calls, emails, WhatsApp, surveys and reviews.
• From third parties: travel agents, airlines, hotels, cruise operators, activity providers and insurers involved in your booking.
• Online tracking: cookies and similar technologies to understand website usage and improve performance and marketing.

We may use cookies and similar technologies for essential site functionality, analytics, and marketing.

• Analytics: We may use tools such as Google Analytics to understand how users interact with our site (e.g., pages visited, time spent) so we can improve.
• Advertising: We may use pixels/tags (e.g., Meta Pixel) to measure ad performance and show relevant offers.
• Your choice: You can control cookies via your browser settings. Disabling certain cookies may affect site functionality.

We use personal information only when necessary and permitted by law. Common reasons include:

• To respond to enquiries and provide quotations.
• To create and manage bookings (hotels, flights, cruises, transfers, activities).
• To process payments, refunds and adjustments.
• To provide customer support before, during and after travel.
• To send booking confirmations, updates, itinerary documents and service alerts.
• To improve our website, services and customer experience.
• To send marketing messages only where permitted, and with an option to opt out.
• To comply with legal obligations, prevent fraud and protect our business.

We may share personal information only when required to deliver your travel services or for legitimate business purposes, such as:

• Travel suppliers: airlines, hotels, cruise operators, transport providers, guides and activity partners.
• Service providers: payment processors, CRM/communication tools, analytics and website hosting providers.
• Legal & safety: where required by law, regulation, court order, or to protect rights, safety and prevent fraud.
• Business operations: in case of a merger, acquisition, restructuring, or transfer of assets (with appropriate safeguards).

We do not allow third-party service providers to use your personal information for their own purposes beyond providing services to us.

Travel services often involve overseas suppliers (e.g., hotels, cruise operators, airlines). Where required for your booking, we may transfer your personal information to partners located outside India. We take reasonable steps to ensure appropriate safeguards are in place.

• You may receive promotional communications if you request them, subscribe, enquire, or if permitted under applicable law.
• You can opt out anytime using the unsubscribe link (where available) or by contacting us.
• We do not sell personal information for money. Some marketing tools may use cookies/pixels for interest-based ads.

We use reasonable physical, administrative and technical safeguards to protect personal information against unauthorized access, alteration, disclosure or destruction. Access is restricted to staff/partners who need it to perform services.

However, no method of transmission over the internet is 100% secure. Please avoid sending sensitive details via email where possible.

We retain personal information only as long as needed for bookings, customer support, business operations, legal obligations and dispute resolution. When no longer needed, we take reasonable steps to delete, de-identify or securely destroy the information.

Depending on applicable laws, you may have rights to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion (subject to legal and booking record requirements).
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

To make a request, contact us using the details below. We may need to verify your identity before processing requests.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies before providing information.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

If you have questions or requests regarding this Privacy Policy, contact:

bookvietnamholiday.com
Email: booking@bookvietnamholiday.com
Phone: +91 7906201939
Address: Dwarka